Communication is the most important skill for a project manager. We use it to get requirements from customers, ensuring there are no gaps, we use it for follow ups and problem resolutions. This post is not about the importance of communication but rather about me.
I thought I was a so-so communicator. Recently, I have had a few run-ins that revealed how bad I am.
During calls or in meetings, I was slow to jump in to clarify or contribute.
When I wrote the minutes of meeting, action items were listed but it wasn’t really clearly listed out.
In other communications, I often missed out on setting a target completion dates.
The fun part was trying to talk to customer’s PIC who seems to take offence on anything.
It was eye-opening and humbling at the same time.