Service Desk
Help desk or as Tom Cruise’s character in Vanilla Sky calls it, Tech Support! This is an integral part of any IT services, or more precisely the integral heart.
Hari Raya Puasa celebration
Took Ted to a colleagues’ Hari Raya Celebration. Every year, to celebrate the Malay New Year, big do is organised at her house. Her family will invite all the relatives, friends and colleagues over for lunch or dinner. Everyone would…
Managing customers
Just finished doing a project for an office. Simple cabling project to run the cables on one day, cutover the users on the next. As in all IT projects, sometimes technical issues are not the problem. The cabling vendor was…
IT Service management
Just what exactly does an IT Manager do? Hmm manages the infrastructure, applications eg ERP, network, budget, technology planning, talk to the users and much more.
Roaming GPRS problem
Recently had a case of a user having roaming GPRS problem in a neighbouring country. His Windows Mobile 5 (WM5) device keeps giving modem errors. Normally we would just write it up as a typical roaming issue.